1. Data protection at a glance
The protection of your personal data is important to us. We process personal data only insofar as this is necessary for the operation of this website, the handling of requests, the preparation and execution of transport and forwarding services and to fulfil legal obligations.
2. Controller
Emerald Cargo 24 GmbH Neue Mainzer Straße 84 60311 Frankfurt am Main Germany Email: info@emerald-cargo24.de Phone: +49 69 247 41531-0
3. Accessing the website and server log files
When you access our website, the hosting provider may process technically necessary information. This may include in particular the IP address, date and time of access, the requested page or resource, referrer URL, browser type, operating system and technical access data. The processing serves the secure and stable operation of the website and the detection and defence of technical attacks. The legal basis is Art. 6 (1) (f) GDPR. Hosting provider: [ENTER ACTUAL HOSTING PROVIDER] Server location: [ENTER ACTUAL SERVER LOCATION] Storage period of the log files: [ENTER SPECIFIC PERIOD]
4. Contact form and transport requests
A contact and transport request form is available on our website. If you contact us via this form, we process the data you enter to handle your request and – if an order is placed – to prepare and carry out the transport or forwarding order. Depending on the request, we may process in particular your name, company, email address, phone number, pick-up and destination location, date details, shipment information, dimensions, weight, special transport requirements and other information you voluntarily provide. The legal basis is Art. 6 (1) (b) GDPR insofar as the processing is necessary for pre-contractual measures or a contract. In other cases, Art. 6 (1) (f) GDPR may apply. Technical service for the form: [ENTER ACTUAL SERVICE] Recipient/processing: [ENTER ACTUAL MAIL/BACKEND SERVICE] Storage period: [ENTER SPECIFIC PERIOD]
5. Contact by email or phone
If you contact us by email or phone, we process the personal data you provide to handle your request and for any follow-up questions. The legal basis is Art. 6 (1) (b) GDPR insofar as the contact aims at a contract or pre-contractual measures; otherwise Art. 6 (1) (f) GDPR insofar as there is a legitimate interest.
6. Transport and business data
Insofar as a business relationship or transport order arises from a request, we process the data required for this purpose for the initiation and execution of the contract, dispatching, communication, invoicing, documentation and the fulfilment of statutory retention obligations. In the course of transport handling, personal data may – insofar as necessary for execution – be transmitted to engaged or commissioned transport partners, carriers, service providers or other parties involved in order processing. Data is only passed on insofar as there is a legal basis for this and the data is necessary for the respective purpose.
7. Email communication and business addresses
If you contact Emerald Cargo 24 via a business email address, the transmitted data is processed to handle and document the business communication. The processing may also be necessary for pre-contractual measures, the performance of a contract and the fulfilment of statutory retention obligations.
8. Cookies and local storage
The website is generally intended to operate without unnecessary tracking or marketing cookies. Technically necessary cookies or local storage may be used insofar as they are required for the provision of the website or of explicitly requested functions. Before publication, it must be checked which cookies, local storage entries and comparable technologies the actually deployed website technically uses.
9. External services and content
If external services or content are embedded on the website, for example web fonts, maps, videos, captcha services, analytics tools, CDN services or other third parties, personal data may be transmitted to these providers. The specific privacy policy must be supplemented before going live to include all services actually used.
10. Recipients and transport partners
When handling transport requests and orders, it may be necessary to pass on data to qualified transport partners and other service providers. This may be necessary in particular for dispatching, pick-up, execution, delivery, status communication and invoicing of an order. Only the data required for the respective purpose is passed on.
11. Storage period
We store personal data only for as long as is necessary for the respective purposes or as long as statutory retention obligations exist. Once the respective purpose no longer applies or statutory retention periods expire, the data is deleted or – insofar as necessary – blocked.
12. Your rights
Subject to the statutory requirements, you have in particular the right to information, correction, deletion, restriction of processing and data portability. You may also object to the processing of personal data insofar as the statutory requirements for this are met. You may revoke consent you have given with effect for the future.
13. Right to lodge a complaint
You have the right to lodge a complaint with a data protection supervisory authority about the processing of your personal data. The competent authority is in particular the supervisory authority of the federal state in which our company is based, or another supervisory authority competent under the statutory provisions.
14. Data security
We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration or disclosure.
15. Updates to this privacy policy
We reserve the right to adapt this privacy policy if technical systems, functions, legal requirements or processing operations change.
Important note before publication
This privacy policy is tailored to the planned Emerald Cargo 24 website. Before going live, in particular hosting, form technology, email dispatch, server/log file storage, cookies/local storage and all third parties actually integrated must be specifically supplemented or checked. The website must not claim that it uses no third parties or tracking technologies if such services are in fact technically integrated.